Troubleshooting lives
Derniรจre mise ร jour
Cet article vous a-t-il รฉtรฉ utile ?
Derniรจre mise ร jour
Cet article vous a-t-il รฉtรฉ utile ?
Here are a few tips for investigating and solving problems in your live room:
To ensure that the live room runs smoothly, please check the following first:
Close all programs requiring a camera and microphone.
Check the quality of your Internet connection (Tips to improve it: connect to Ethernet and close any tabs/applications that may be utilizing your Internet connection).
Check your connection speed: we recommend a minimum of 10Mbps for both download and upload speeds ๐
Check your connection stability: ๐ (red bar = outage)
As a Speaker, when joining a live event for the first time, your browser will prompt you to allow access to your webcam and microphone.
If you've accidentally blocked access, no worries! You can easily change these settings by clicking on the lock icon located to the left of your address bar.
If you have no sound on these pages, it indicates a configuration issue. Here are some steps to address the issue:
Enable sound on your computer.
Check the connection with your headphones, and test with another set of headphones.
Disconnect the headphones and use the computer speakers instead.
Otherwise...
right-click on the tab where the site is open
check whether it says "Unmute site" / "Reactivate site sound".
If so, click on "Unmute site" to activate the sound.
Refresh the page using the keyboard shortcut, Ctrl + Shift + R, (to perform a hard reload that clears the cache.)
Try private browsing.
If you were not on Chrome, try again from the Chrome browser.
There are several tests you can perform:
The network may be "too" secure, preventing MeltingSpot from accessing the microphone and/or camera. Try using another Internet network or connect using cellular data and connection sharing.
Refresh the page with Ctrl + Shift + R.
Try private browsing.
If you were not on Chrome, try again from the Chrome browser.
If you're in the same room as another live performer, make sure everyone is wearing headphones.
Otherwise, the sound will come out of a loudspeaker and be detected by the surrounding microphones: this is known as feedback.
If the problem persists, collect the following information and share it with the MeltingSpot team:
Browser
OS (Mac / Windows and version)
Link to live room
Email of the person(s) who had the problem
Date and time of problem
...on a or video, for example.
Sometimes, sound may be muted on certain sites: check that is not muted by following these steps:
Check that your browser authorizes microphones/speakers on : click on the padlock in the top left-hand corner to check the authorizations granted to the application.
Screenshot of the console (here's , or even better, you can use the )