> For the complete documentation index, see [llms.txt](https://help.meltingspot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meltingspot.io/english/coach-ai/user-experience/triggering-the-ai-coach.md).

# Triggering the AI Coach

The AI Coach applies automatic rules to prevent the same content from prompting the user endlessly. This behavior is fixed, identical for all Spots, and not configurable.

{% hint style="info" %}
This article covers only hotspot-based triggering. For proactive interventions, more information [here](/english/coach-ai/user-experience/proactive-messages.md)
{% endhint %}

### **The two states**

* **State A**, initial pop: the preview card is displayed. Light signal.
* **State B**, full content: the user has clicked and sees the full content. Strong engagement signal.

A user who closes it right at state A doesn't have the same level of interest as one who closes it after state B. The AI Coach takes this into account.

### **Auto-dismiss**

In state A, the window stays displayed for 30 seconds before closing automatically. Ten seconds before, a progress bar is displayed. Hovering over the window pauses the timer.

### **Muting rules**

When hovering over a hotspot, the AI Coach evaluates these rules in order. The first one that matches determines the behavior; otherwise, it pops normally in state A.

In all muting cases, a discreet icon (raised hand) signals the content without forcing it open. It also disappears after 30 seconds.

**Rule 1: the content has already been completed** (courses, live sessions, learning paths only). The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach asks if the user wants to review the content.

**Rule 2: the window was closed from state A less than a week ago.** The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach displays the content card.

**Rule 3: the user clicked the "Later" button from state A less than 24h ago.** The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach displays the content card.

**Rule 4: the window was closed from state B.** The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach displays the content card.

{% hint style="info" %}
These rules never prevent access to the content: they simply avoid the window forcing itself on the user. The content remains accessible via the discreet icon.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.meltingspot.io/english/coach-ai/user-experience/triggering-the-ai-coach.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.