⚡Triggering the AI Coach

The AI Coach applies automatic rules to prevent the same content from prompting the user endlessly. This behavior is fixed, identical for all Spots, and not configurable.

This article covers only hotspot-based triggering. For proactive interventions, more information here

The two states

• State A, initial pop: the preview card is displayed. Light signal.

• State B, full content: the user has clicked and sees the full content. Strong engagement signal.

A user who closes it right at state A doesn't have the same level of interest as one who closes it after state B. The AI Coach takes this into account.

Auto-dismiss

In state A, the window stays displayed for 30 seconds before closing automatically. Ten seconds before, a progress bar is displayed. Hovering over the window pauses the timer.

Muting rules

When hovering over a hotspot, the AI Coach evaluates these rules in order. The first one that matches determines the behavior; otherwise, it pops normally in state A.

In all muting cases, a discreet icon (raised hand) signals the content without forcing it open. It also disappears after 30 seconds.

Rule 1: the content has already been completed (courses, live sessions, learning paths only). The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach asks if the user wants to review the content.

Rule 2: the window was closed from state A less than a week ago. The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach displays the content card.

Rule 3: the user clicked the "Later" button from state A less than 24h ago. The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach displays the content card.

Rule 4: the window was closed from state B. The Coach no longer pops up offering the content but raises its hand. When clicked, the AI Coach displays the content card.

These rules never prevent access to the content: they simply avoid the window forcing itself on the user. The content remains accessible via the discreet icon.