🪟The AI Coach window

The AI Coach window is displayed directly on your product's pages, without integrating into your software's UI. This behavior is identical for all Spots.

The AI Coach is not available on mobile or tablet.

When does the window appear?

It is displayed if at least one hotspot is active on the page, or if two-way conversation is enabled for this playbook (👉 more information here).

If two-way conversation is enabled, the window remains visible on all the playbook's pages, whether there is a hotspot or not. The user can click on the AI Coach at any time to start a conversation. 👉 more information here.

Without two-way conversation, the display depends on the hotspot or proactive messages:

• Linked to a hotspot: opens after a few seconds of hovering, or in close proximity.

• Linked to the page's URL: opens automatically after a few seconds on the page, with a bottom-to-top animation.

• Proactive: opens independently of any hotspot, based on the user's behavior. 👉 more information here

In all cases, the window only opens if the user has access to the resource (or to at least one, for a list of content).

If several intents are linked to the same hotspot, only the first accessible one is displayed.

What the user sees

• Course, document, live session, learning path: a preview card (beacon) is displayed first. The full content only opens when clicked.

• List of content: the content is displayed directly.

A dedicated button lets you close the window, both on the card and on the opened content.

If the user hovers over a new hotspot while a window is open, the first one closes and the second one opens. Clicking next to an open window does not close it.

Moving and resizing

The user can move the window horizontally, always within the browser's boundaries. If the browser is resized, the position adjusts proportionally.

For opened content, the window is positioned by default centered above the hotspot, and shifts if the available space doesn't allow it. It stays attached to the hotspot when moving or resizing.