✨Proactive messages

The AI Coach can step in on its own initiative to suggest a relevant resource, independently of hotspots and questions. Enable this behavior via the Proactive messages switch, from Settings > AI Coach > Persona (👉 more information here).

A proactive intervention is never a response to a question: it's an initiative from the AI Coach, based on the user's behavior.

When does the AI Coach step in?

• First login: when the member logs in for the first time, the coach welcomes them.

• Uncompleted content: when the member browses a page where a hotspot is linked to a course or learning path they've started but not finished, the coach offers it to them.

• New content: when the member browses a page where there is new content, the coach may offer it to them.

The coach only suggests one resource at a time. No content explicitly "Skipped" within the last seven days is suggested again.

The AI Coach only suggests resources accessible to the user, associated with a hotspot present on the current page.