> For the complete documentation index, see [llms.txt](https://help.meltingspot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meltingspot.io/english/coach-ai/user-experience/proactive-messages.md).

# Proactive messages

The AI Coach can step in on its own initiative to suggest a relevant resource, independently of hotspots and questions. Enable this behavior via the **Proactive messages** switch, from **Settings > AI Coach > Persona** (👉 more information [here](/english/coach-ai/configuration/configuring-your-ai-coach.md)).

{% hint style="info" %}
A proactive intervention is never a response to a question: it's an initiative from the AI Coach, based on the user's behavior.
{% endhint %}

### **When does the AI Coach step in?**

* **First login**: when the member logs in for the first time, the coach welcomes them.
* **Uncompleted content**: when the member browses a page where a hotspot is linked to a course or learning path they've started but not finished, the coach offers it to them.
* **New content**: when the member browses a page where there is new content, the coach may offer it to them.

The coach only suggests one resource at a time. No content explicitly "Skipped" within the last seven days is suggested again.

{% hint style="success" %}
The AI Coach only suggests resources accessible to the user, associated with a hotspot present on the current page.
{% endhint %}


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

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```

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