> For the complete documentation index, see [llms.txt](https://help.meltingspot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.meltingspot.io/english/coach-ai/user-experience/conversations-with-the-ai-coach.md). # Conversations with the AI Coach Beyond displaying content, the AI Coach can engage directly with your users when two-way conversation is enabled (👉 more information [here](/english/coach-ai/configuration/configuring-your-ai-coach.md)). ### **What the AI Coach can do** It relies on your Spot's content (courses, documents, live sessions, forums, learning paths...) to build its responses and suggest them as complementary resources. Three types of requests: * **FAQ**: explaining a concept, a feature, a product term. * **Step-by-step guidance**: describing the actions to take, without ever performing them. * **Recommendations**: suggesting best practices, possible choices, content to check out. It never performs a concrete action and never makes a decision on the user's behalf. ### **How the user starts a conversation** * **From displayed content**: to dig deeper into or validate what they just saw. The AI Coach primarily relies on this content. * **On their own initiative**: direct click on the AI Coach, for example when facing difficulty somewhere not covered by an admin. * **On the AI Coach's initiative (proactive)**: based on behavioral signals. 👉 more information [here](/english/coach-ai/user-experience/proactive-messages.md). ### **How it adapts its responses** The AI Coach personalizes its responses based on the user's role, groups, custom properties, the current page, resources already viewed, and the history of their exchanges on this Spot. It responds in the detected language, with a professional, clear, and caring tone — never making the user feel bad about a mistake. It cites its sources discreetly, and favors concise responses. ### **When the AI Coach doesn't know how to answer** If it lacks information on a product-related question, it clearly states so and offers, if configured, to switch to a fallback (👉 more information [here](/english/coach-ai/configuration/configuring-the-ai-coachs-fallback.md)). For clearly off-topic questions, it says so with a light tone rather than attempting an answer. It never invents information. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.meltingspot.io/english/coach-ai/user-experience/conversations-with-the-ai-coach.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.