🤖Conversations with the AI Coach

Beyond displaying content, the AI Coach can engage directly with your users when two-way conversation is enabled (👉 more information here).

What the AI Coach can do

It relies on your Spot's content (courses, documents, live sessions, forums, learning paths...) to build its responses and suggest them as complementary resources. Three types of requests:

• FAQ: explaining a concept, a feature, a product term.

• Step-by-step guidance: describing the actions to take, without ever performing them.

• Recommendations: suggesting best practices, possible choices, content to check out.

It never performs a concrete action and never makes a decision on the user's behalf.

How the user starts a conversation

• From displayed content: to dig deeper into or validate what they just saw. The AI Coach primarily relies on this content.

• On their own initiative: direct click on the AI Coach, for example when facing difficulty somewhere not covered by an admin.

• On the AI Coach's initiative (proactive): based on behavioral signals. 👉 more information here.

How it adapts its responses

The AI Coach personalizes its responses based on the user's role, groups, custom properties, the current page, resources already viewed, and the history of their exchanges on this Spot.

It responds in the detected language, with a professional, clear, and caring tone — never making the user feel bad about a mistake. It cites its sources discreetly, and favors concise responses.

When the AI Coach doesn't know how to answer

If it lacks information on a product-related question, it clearly states so and offers, if configured, to switch to a fallback (👉 more information here).

For clearly off-topic questions, it says so with a light tone rather than attempting an answer. It never invents information.