For the complete documentation index, see llms.txt. This page is also available as Markdown.

User experience

This section describes what your users experience once the AI Coach is in place on your product, regardless of any admin configuration.

The AI Coach window appears when hovering over a hotspot, when loading a targeted page, or on the coach's own initiative. It displays a preview card, then the full content when clicked. If two-way conversation is enabled, the window remains permanently visible on all the playbook's pages, and the user can ask their questions whenever they want.

To avoid repeatedly prompting the user about the same content, the AI Coach applies automatic triggering rules (auto-dismiss, temporary muting based on previous actions). This behavior is fixed and applies to all Spots.

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